Officejet 4500 Solution Center says "Disconnected"

[Tom_SF]

I've had this HP Officejet 4500 since last October and it has no problems but one thing that came up just a little while ago is I'm getting this message on the HP Solution Center saying that the printer is disconnected but everything IS connected and it works.  Is there any adjustment I could make short of re-installing the software?

[shankarmh6]

follow the following link
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4062&lc=en&cc=us&dlc=en&sw_lang=&product=3919...

select the operating system & click next & clicl on utility diagnostic tools & download Print diagnostic utility & run it this will fix the issue

[Tom_SF · Accepted solution]

I was about to re-install the software but I ran my registry cleaner first and that solved the problem.  Thanks for your input.

[phillipsortino]

You'll be lucky if it does fix the problem .I'm having the same problem.I have the c309a photosmart.Everything was workin g fine untill the windows 10 big update.The tech from dell reinstalled all of the software and now the solution center show the printer is disconnected however it prints and the ink levels appear.

[Tom_SF]

Mine didn't seem to have a problem with Windows 10.  It might be one more thing Bill Gates overlooked.

[greenturtle]

Hi @phillipsortino ,

Hi,

 Thanks for using the forum.

Try this solution:

1. Enter "View Installed Updates" in the Windows search bar.  It will show an option in the Control Panel.

2. Click on the shown option.

3. Select the "Security Update for Microsoft Windows (KB3132372)" and an Uninstall option will appear next to the Organize dropdown.

4. Click on Uninstall and work through any prompts.

 Let us know it that works for you.

Hope that helps.

Please click the “Accept as solution” if this has helped solved your problem and “Kudos Thumbs up”  as an encouragement.

[Wally22two]

I have not gotten that security update yet