Officejet J6450 All in One Printer cartridge wrong cartridge, but it isn't

[mcdrmbldr]

I have an Officejet J6450 All in One Printer.  I only use HP brand new cartridges (no refurbished, no manual re-fills).  I installed a 74XL into the printer about a month ago with an expiration of 11/02/2014.  It is still over 1/2 full and printed just fine yesterday.  Today, for no apparent reason, the printer is saying that the ink cartridge is not supported by my printer...that it is the wrong one.  I tried a reset (3 and the # and when that didn't work 6 and the #) while unplugging and plugging back in.  I also removed the cartridge and tried both resets and then put it back in and still got the same error message.    I cleaned the print heads with a coffee filter and distilled water and tried the reset with unplugging and plugging back it.  That didn't fix it.  I also deleted all driver's from my computer and re-installed the drivers and all the updates (which I automatically do anyway, so the printer was already up to date yesterday).  That didn't fix it.  I have tried everything and can't get this stupid printer to work.  I have spent hours and hours on this.  I did put in a new cartridge and it seems to be working now, but I don't want to waste over 1/2 full cartridge of ink with no recourse.  I am a mother of 6 and ink is very, very expensive, and what happens if this happens again?  Does anyone have any ideas?  Any help would be appreciated.

[Ciara_B · Accepted solution]

Sounds like the cartridge has failed, seeing as its within warranty til 2014 I'd suggest contacting HP phone support. Can you please let us know how you get on?
Thanks
Ciara

[mcdrmbldr]

I don't mind letting everyone know how I am getting along, but first...before I spend so much time on the phone with HP phone support, I bought these HP cartridges in a two pack from Sam's Club, not from HP's website.  Will that matter?

[mcdrmbldr]

OH, and I most certainly don't have the receipt anymore, even though they are original HP cartridges (not re-furbished or manually re-filled).

[Ciara_B]

No once they're originals it won't matter. No need for the receipt as the warranty for these cartridges is based on the Warranty Ends Date marked on them ( not the purchase date )

[mcdrmbldr]

OK, thanks...will try this Monday to call HP support and see if they will refund me the cost of my cartridge or send me a new one or something...I will update everyone on how easy this process went.

[Ciara_B]

Great thanks, let us know how you get on

[mcdrmbldr]

Well, after over 50 minutes on the phone and having to troubleshoot over again (which is a pain in the you know what), I finally got HP to say they will send out a new cartridge.  It should be here in 5-7 days, so I guess it was worth an hour of my time since these cartridges are over $30 a piece, but it still was a pain...I had to research, troubleshoot, use the forums, and then call HP...what a pain...but the worst was deleting all the drivers and re-installing them.  YUK!!!  Anyway, thanks for your help!

[Ciara_B]

you're welcome

🙂

Sorry for the hassle, but glad to hear you're getting a replacement

Ciara

[celhardt]

recently installed our first ink program cartridges and when I looked at the status page all of the brand new carts expired in 2015.  Suspect this is due to the difference in Windows time and OS-X time.  OS-X system  time range begins at  00:00:00 1-JAN-2001 while Windows  range begins at same date in 1601.  So seeing the expiration of the cartridges at four years before the current time is probably a bug that could be corrected some time.  As long as the expiration date doesn't shut off the cartridges, I'm ok with it.