PRINTER ERROR

[jcg34]

My printer is giving a "The printerhead appears to be missing, not detected, or incorrectly installed. Error Code 0xc19a 0003" I have tried everything, turning it off and back on, redoing the ink cartridges, looking for paper jam, making sure printerhead is in correctly, and nothing happens. Anyone??

[Elohi_NR]

Hi @jcg34,

Welcome to the HP support community. I'd like to help!

If you have a problem and the printhead appears to be missing, not detected, or incorrectly installed, check these steps:

Reseat the printhead up to three times

Open the door to access the ink cartridges.

Wait until the carriage stops moving before you continue.

Unplug the power cord from the rear of the printer.

   WARNING: 

You must disconnect the power cord before reaching inside the printer.

Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

Close the ink cartridge access door.

Reconnect the power cord to the rear of the printer, and then check the control panel for the error message.

Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

You can refer this HP document for more assistance:- Resolving 'Print System Problem', 'Problem with Ink System' Errors

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Elohi_NR]

Hi @jcg34

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us.