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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
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Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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Microsoft Windows 11

Printer displays, "A problem has occurred with your HP account and you will be unable to print until resolved."

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HP Recommended

If you are subscribed to instant ink the error likely indicates a connection issue that is preventing the printer from checking in with HP as required so that HP can monitor ink usage and send replacements as needed. If the printer cannot communicate it will stop printing after a few pages and you need to resolve that issue before you can print again. Make sure that the printer is online on your network and has internet access.

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