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‎05-13-2024 04:52 PM

HP Recommended
Operating System: iOS

HP office jet pro says there’s a paper jam when there’s no paper in the printer and then I get a printer failure notice to turn the printer off and then on. I’ve factory reset and semi full hard rest the printer and the problem isn’t fixed

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‎05-15-2024 09:35 AM

HP Recommended

Hi @Mssrider618,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with the paper jam.

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, refer to this document and see if that helps. 

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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