Printer head not coming when opening cartridge door after semi-full reset

[eevke]

Hello, 

Recently I got the error message printhead not detected or not properly installed. I tried to change one cartridge because It was low on ink and I tought maybe that will solve the problem because at that time when I searched on the internet for the error code, except printhead missing, it also had something to do with printhead not having ink, but I don't remember the code. After that I have tried to do semi-full reset, trough the reset menu, and now printhead won't come at all when I open the cartidge door. It seems to me that the error prevents printer from finishing the reset. I have tried taking out the power cord, but it seem it does nothing. Last error code before semi-full reset was 0x0, now it is this message: "The printhead appears to be missing, not detected, or incorrectly installed. Error code: 0xc19a0002.

[Echo_Lake]

@eevke

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

If you have already performed the steps from the document Print head Errors: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure. 
 

Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/     
        

Hope this helps!              
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