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‎05-13-2024 01:22 PM

HP Recommended
Product: HP ENVY 6055 All-In-One Printer

My printer stopped printing a while ago. It makes all the noises and motions as if it is printing but when the paper comes out, it's blank. I've made sure I have enough paper in the tray. Cleaned the cartridge and carriage at least 2x. And reset the printer several. Though I don't think I've done a hard factory reset. Idk. I'm running low on ink but it should be enough to print a page.

 
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1 REPLY 1

‎05-15-2024 03:29 AM

HP Recommended

Hi @JASMINEKATHLEEN,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Try updating the firmware. Click here

 

If you have performed all the steps from this document and still having issues, then the printer might need service. 

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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