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‎09-07-2016 03:14 PM

HP Recommended
Product: HP Envy 7640 e Series all-in-o
Operating System: Microsoft Windows 10 (32-bit)

I have been trying to print internet documents and eveytime I hit the 'print' button, the printer shows "Original too longShort.  The document feeder only supports double sided scanning for certain paper sizes.  If you original is too long or short, use the scanner glass.

 

And akk i am trying to do is print a single document (Not a copy) from the internet,  And I only get about 2/3rd's of the paperwork printed.  teh top part does not print at all.  And I have tried everything to try and correct this but so far - no luck.  Is there anybody out there that has had the problem? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-07-2016 05:31 PM

HP Recommended

Have you tried printing using a different browser?

Also try printing to a PDF file.

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.

View solution in original post

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3 REPLIES 3

‎09-07-2016 05:31 PM

HP Recommended

Have you tried printing using a different browser?

Also try printing to a PDF file.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Was this reply helpful? Yes No

‎09-10-2016 07:25 AM

HP Recommended

Yes , I did get my printer going again.  this is the 3rd time with the same problem -= Maybe the 3rd time is a 'winner'.   I sure hope so.  

 

THANKS AGAIN - YOU'RE AWESOME!!!

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‎09-10-2016 06:49 PM

HP Recommended

No, I am sorry to say that this did not help.  I ended up calling the Best Buy Geek Squad and it was fixed.

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