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‎04-30-2024 11:35 AM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

Printer screen reads - Contact HP, 0x6100004a. What do I do?  It also says there is a paper jam. But there is no jam. 

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1 REPLY 1

‎05-01-2024 02:16 PM

HP Recommended

Hi @Jack_help,

 

Welcome to the HP Support Community

 

I understand you are getting an error message  0x6100004a on your HP printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

Click here to download and install the latest printer firmware from your product

Click here to know different methods of updating printer firmware.

 

Hope this helps! Keep me posted for further assistance.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

Rachel571
I am an HP Employee

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