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‎04-14-2016 11:27 AM

HP Recommended
Product: Envy 5530e
Operating System: Mac OS X 10.10 Yosemite

The printer will scan to the Mac and print from the Mac but it will not copy/print from the printer. It is on a wireless network.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2016 12:21 PM

HP Recommended
Good Afternoon @MsAllie,
 
This is a great location for extra support! I see that you are having issues copying, but you can print and scan from the Mac. I would be glad to help you.
 
 
What happens when you try to copy?
 
To say thanks, you can click on the "Thumbs Up" and if the issue is resolved you can click on the "Accept as Solution" button.  Please let me know the outcome. Cheers!
Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!

View solution in original post

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2 REPLIES 2

‎04-15-2016 12:21 PM

HP Recommended
Good Afternoon @MsAllie,
 
This is a great location for extra support! I see that you are having issues copying, but you can print and scan from the Mac. I would be glad to help you.
 
 
What happens when you try to copy?
 
To say thanks, you can click on the "Thumbs Up" and if the issue is resolved you can click on the "Accept as Solution" button.  Please let me know the outcome. Cheers!
Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
Was this reply helpful? Yes No

‎04-15-2016 02:27 PM

HP Recommended

Thank you for responding. I tried the unplugging from the printer, then the wall, and reconnecting. Now it copies from the printer but only in color. The black is very pale and spotty. The black ink level is registering OK and I have done the automatic head cleaning. Next I'll try the instructions for unplugging the  black cartridge. If that doesn't work, I'll try a new cartridge. If that doesn't improve the problem, I'll email you again.

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