Printing system not working

[Cappy01]

Yesterday I replaced two color ink cartridges, Yellow and Cyan for my officejet printer. And now I have an error message on my printer that says, "There is a problem with the printer or ink system." I've done all of the suggestions it recommends. Turning off and turning back on my printer. Including turning off the printer and unplugging it. Nothing has worked. Now here's something I have noticed. On my laptop, with HPs Support Assistant for both my laptop and printer. The printer ink levels shows that the yellow ink cartridge is full. HOWEVER!!! The Cyan ink cartridge shows that about 3/4s of the cartridge has been depleted. NOW!!! Is it possible that the Cyan cartridge that I bought with all of the other ink cartridges back in February through Walmart defective? Because to me that sounds like a possibility. The Cyan cartridge should be full. along with the yellow cartridge, and not 3/4ths depleted. 

[Elohi_NR]

Hi @Cappy01,

Welcome to the HP Support Community. 

I'd like to help!

If you have performed all the steps mentioned in this document and still having issues, then the printer needs to be checked. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Cappy01]

I have done most of those things in the "document" described. However, I am waiting for a new H.P. Cyan ink cartridge to be delivered. Then I'll see. As I said in my original post, I have bought new ink cartridges for my printer. The colors Magenta and Yellow are working. It's only the Cyan that, to me, is probably not working right. As soon as I get the new Cyan ink cartridge, and inserted into my printer, then I'll see. 

[Elohi_NR]

Hi @Cappy01,

Thanks for the update. Do keep us posted. Take care

[Cappy01]

I will as soon as the new ink cartridge is delivered and inserted into my printer. 

[Elohi_NR]

Sure appreciate it @Cappy01.

Take care

[Cappy01]

The newer ink cartridge didn't work either Elohi. Is there anyway I can reset the printer wirelessly to original factory settings from my laptop? I have an HP 15 Windows 11 laptop PC product number 8ZE47AV. 

[Elohi_NR]

Hi @Cappy01,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!