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‎12-06-2022 09:56 PM

HP Recommended
Product: OfficeJet Pro 9015e

My printer has a blank screen and it doesn't not respond to print commands from my computer.  I've tried the obvious things like unplugging and restarting.  I have also removed and re-added the printer to my device list, and I have reset all the printer settings in System Preferences.  I am one day out of warranty and am hopeful that I can get this fixed without an expensive repair.  (I selected the box that says "Select a product I do not own" because my printer did not show up in the list of my products and the system to add it wasn't working with Safari".

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1 REPLY 1

‎12-10-2022 03:26 AM

HP Recommended

Hi @Sara12622,

 

 Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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