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‎07-19-2020 07:24 AM

HP Recommended
Product: HP8620
Operating System: macOS 10.14 Mojave

Dear All,

So we run 2 Macbooks and a Windows 1- laptop and we get the same response with them all, your printer is not connected. Shutting down Macbooks does not resolve the issue and I can't keep resetting the router every time.  Could do with a solution please.

Any help greatly appreciated.

Thank you.

3 REPLIES 3

‎07-19-2020 06:47 PM

HP Recommended

How far from router is the printer?

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‎07-22-2020 03:08 AM

HP Recommended

Hi,

Well the printer is in the garage through a fire door, so this might have a bearing, yet the garage door is always open when we turn the printer on.  The router is about 5 metres away.  It hasn't always happened, its a fairly new occurence.  We did change from BT to SKY router but the change didn't coincide with this change.

Many thanks for any help.

Kind Regards

S

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‎07-22-2020 11:17 AM

HP Recommended

Hi, run a ethernet cable between the 8620 & the router.

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