Vertical multicolor lines on copy or scan.

[BrucePL]

Printing works. Scanning and copying results in vertical multicolor lines across the page. Did reset and multiple cleanings. No result. 

Read one post by TSKaiser (11-26-2017) that reported a solution found by Bettina that involves unscrewing and lifting the copy glass and jiggling the scanner bar. Not enough detail in that post to figure out exactly what they did. My printer scanner bar is at the right edge of the bed when idle. Does that mean it's stuck? Shouldn't be on the left side of the glass?

TSKaier guessed that the scanner cable ribbon was loose. What are the current solutions? How do I determine if the scanner bar is stuck? 

[asmita6658]

Hi @BrucePL

Welcome to the HP Support Community. 

This is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day! 

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