Wrong ink - Purchased 65 instead of 63

[Parker9311]

I accidentally purchased 65 ink instead of 63 ink because I was replacing my instant ink cartridge myself bc I needed ink asap and I had not received new ink... the previous instant ink cartridges were labeled 65/304. So I went and purchased 65 ink thinking that was correct. Once I opened and installed the cartridges my printer let me know they were incompatible, even though the cartridges fit. Only then did I realize that the printer itself actually requires 63 ink...
It does not seem like I can return or exchange the 65 ink cartridges to Walmart since they were opened already.

Are there any suggestions of what I can do with the 65 cartridges or how this can be resolved? Thanks

[Dragon-Fur]

@Parker9311 

Welcome to the HP Community --

We see this type of question on occasion.

True - Many stores do tend to frown on returning opened merchandise -- protocols vary, of course.

I think you are asking if HP wants to give you a refund for the opened ink you purchased from Walmart.

My personal opinion is that this sort of practice is unwarranted in the sense that accidental or wrong purchases from one store are not the the responsibility of a different store.  After all, HP sells HP ink at the HP Store.

That said, my opinion does not impact the results.  I do not work for HP.

Consider that you have a built-in option -- you have an Instant Ink contract that comes with a method to contact HP. 

Use it to speak with Instant Ink Support and plead your case.

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

What else?

If your question is simply what you can do with unwanted ink cartridges, HP does offer safe and responsible recycling of your ink cartridges.

 Sustainability – Business Systems / Devices - Recycle

HP collects used products for resale and recycling in 73 countries and territories worldwide

• HP Sustainable Impact - Reuse and Recycle Now

Select your Region

Example -- Scroll down > Select Original HP ink and toner cartridges

• Tech Takes - How to Recycle Toner Cartridges Responsibly

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"