error code: EBS00P0004

[RST0711]

printer connected to wifi, linked to my laptop via ethernet cable but can not finish registering the printer via the app. Just says sorry something went wrong.

[Alden4]

Hi @RST0711,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Error code EBS00P0004 on an HP LaserJet M110we printer typically indicates a communication issue between the printer and the network. Here are some steps you can try to resolve the issue.

• Restart the Printer: Sometimes, a simple restart can resolve connectivity issues. Turn off the printer, wait for a few seconds, and then turn it back on.
• Check Network Connection: Ensure that the printer is properly connected to the Wi-Fi network. Check the Wi-Fi settings on the printer to make sure it's connected to the correct network and that the signal strength is adequate.
• Restart Router and Laptop: Restarting your router and laptop can sometimes resolve connectivity issues. Turn off both devices, wait for a minute, and then turn them back on.
• Update Printer Firmware: Check if there are any firmware updates available for your printer. Updating the firmware can sometimes fix bugs and improve connectivity.
• Reinstall Printer Drivers: Uninstall the printer drivers from your laptop and then reinstall them. Make sure you download the latest drivers from the HP website.
• Reset Network Settings on the Printer: You can try resetting the network settings on the printer to default and then reconfigure the Wi-Fi connection.
• Use WPS (Wi-Fi Protected Setup): If your router supports WPS, you can try using it to connect the printer to the Wi-Fi network. Consult your printer's manual for instructions on how to use WPS.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support