indicated cartridges blocked for containing a non-hp chip

[Flo19]

I am unable to print. I am getting the following error:

Indicated cartridges blocked for containing a non-hp chip

I have read that I am supposed to downgrade the firmware of my printer. Is that right? My printer is connected via USB. How do I fix the problem? Please help. Thanks.

[Kumar0307]

@Flo19, Welcome to the HP Support Community! I’m here to help.

HP cannot guarantee the functionality of non-HP ink toners. It may or may not work and can damage the printer too.

This printer is enabled with dynamic security. It is intended to be used only with cartridges with an original HP chip. Cartridges using a non-HP chip might not work, and those that work today may not work in the future. Refilled or remanufactured supplies that still use an Original HP chip will continue to be accepted by the printer.

If you are using a refilled or remanufactured cartridge and wish to continue to do so, then you should check with your cartridge supplier as to whether or not the cartridge has an Original HP chip.

For more info, refer to - Dynamic Security Enabled Printers

Kindly use HP ink toners to resolve this issue. You may visit Hp Store to order compatible ink toners. 

Keep me posted for any other assistance.

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Have a great day!