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‎03-15-2019 08:58 PM

HP Recommended
Product: 8600 Officejet Pro

Paper tray will not close all the way

1 REPLY 1

‎03-17-2019 11:31 AM

HP Recommended

@murphyo2

Thank you for posting on the HP Support Community.

  • Are you able to remove the paper tray out completely from the printer and check?
  • Was the tray closed with force anytime before?

Please pull the paper tray all the way out, you will see the little latches on each side of the tray. Make sure these are lined up and attached. 
You may refer to this HP Document: https://support.hp.com/us-en/product/hp-officejet-pro-8600-plus-e-all-in-one-printer-series-n911/432...  for the hardware setup of the printer.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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