printer , Officejet 4500 issue

[Brenda605]

did a diagnostic test and found that the page wouldn't print ! 

[Alden4]

Hi @Brenda605,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you're experiencing some trouble with your HP Officejet 4500 printer. Let's troubleshoot the issue step by step.

• Check Ink Levels: Make sure that your printer has enough ink or toner to print. Low ink levels can cause printing issues.
• Paper Jam: Ensure there's no paper jamming the printer. Even a small piece of paper stuck inside can disrupt printing.
• Connection: Confirm that the printer is properly connected to your computer or network. If it's a wireless printer, check the Wi-Fi connection.
• Driver and Software: Ensure that you have the correct drivers installed for your printer. Sometimes outdated or corrupted drivers can cause printing problems.
• Restart: Try restarting both your printer and your computer. Sometimes a simple restart can resolve various issues.
• Test Print: Attempt to print a test page from the printer itself. This can help determine if the issue lies with the printer or the computer.
• Reinstall Printer: If none of the above steps work, try uninstalling and reinstalling the printer on your computer.

If you've gone through these steps and the issue still persists, there might be a hardware problem with the printer itself.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support