problem with old Photosmart 7520 printer - "printer or ink system has failed"

[RYoung-Richmond]

This all-in-one printer has served me well for at least 10 years.   It needed a 564 Cyan cartridge.  I bought an HP three pack of 564 color cartridges.  Put the new cartridge in, the printer says "There is a problem with the printer or ink system.  Turn printer off and then on.  If problem persists contact HP".  I have cleaned the new cartridge and the port it goes into.  Tried the off and on as well as the unplug for 60 seconds.  Tried putting the old cartridge back, thinking the new cartridge might be defective.  Old cartridge throws the same error.

Looking for any other suggestions to try, short of replacing the printer.

Thank You!!

[Elohi_NR]

Hi @RYoung-Richmond,

Welcome to the HP Support Community. 

I'd like to help!

I am glad to know that you had this printer for 10yrs. 

If you have performed all the steps from this document and used new cartridges and still having issues, then the printer needs to be checked. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @RYoung-Richmond,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reach out to us.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!