"all printed docs with a shadow"

[SantaFeRobert]

My Deskjet F4480 has been printing all Word and PDF docs with a "shadow.", as if I had selected some kind of shadow font.  How do I get back to normal printing?

[Jeet_singh]

@SantaFeRobert,

Thank you for posting your query on HP Community,

Let's try to make a copy from the printer or print the Print quality report from the printer. 

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

Print an extended self-test report

1. Make sure you have plain white, letter-size paper loaded in the input tray.

2. Press and hold the Power button () and the Cancel button () for 10 seconds. The extended self-test report prints.

You may refer to this support document - Troubleshooting Print-Quality Issues

If you're able to make a copy or print the self test report from the printer. Then this could be a software or driver related issue. I would recommend you uninstall the printer from the root level and then reinstall the printer by following the steps below:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes for further assistance. 

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