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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-21-2016 07:48 PM

HP Recommended
Product: photosmart 7520

I am trying to scan from my printer and keep getting error messages sayin unable to connect to web services check internet access. I have internet access and also have tried entering a new manual IP address. Keeps saying try again or enter proxy. Any insight would be greatly appreciated.

 

I have used this scan before but just all of a sudden getting these messages

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-22-2016 07:25 AM

HP Recommended
Ok I will try it and see if it works. Thank you

View solution in original post

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3 REPLIES 3

‎10-22-2016 01:31 AM

HP Recommended

Hi,

From a Windows PC, download and install the latest printer update to restore web services connectivity:

http://support.hp.com/us-en/drivers/selfservice/swdetails/HP-Photosmart-7520-e-All-in-One-Printer-se...

 

Restart your printer once completing and try using Web Services again.

 

Regards,

Shlomi

 

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎10-22-2016 07:25 AM

HP Recommended
Ok I will try it and see if it works. Thank you
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‎10-24-2016 05:24 PM

HP Recommended
Thank you that worked!!!
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