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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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Printers shipped from 2010

Hi,

 

The following videos are a collection of Scanning resources that has helped many forum users, we hope you will find it useful.  Note that the resources apply to most of the printer models that were shipped from 2010 onwards.

 

Look out for the appropriate Operating System for your scan resource. (Mac OS, Windows and Android are covered here)

 

Enjoy!

 

OLDER Scan User Interface 

 

Example :

Scan Size.jpg

 

 

 

Scanning Tips

 

Scanning Multiple photos

 

Scanning Tips

 

HP Deskjet 2540 Scanning Tips

 

Scan using Automatic Document Feeder

 

Scanning multiple pages to a PDF using the ADF and the Scan Glass

 

 

 "Scan to"  Features

 

How to enable "Scan to Computer" on your HP All-In-One printer  (OLD Scan User Interface)

 

 Scan multiple pages without the ADF

 

Scanning multiple pages to a PDF document

 

 

NEW Scan User Interface 

 

If you would like to upgrade your older scan UI to the newer UI, you can try this alternative standalone scan software:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Note that this may not work for every printer.

 

Example:

Scan  Extended using ADF.jpg

 

"Scan to"  Features

 

 

How to Enable Scan to Computer (New Scan User Interface)

  

How to use "Scan to Computer" feature properly

 

Scan to Email setup and use 

 

HP Officejet Pro 696x / 697x series :  Set up & use Scan to Email apps

 

Scan to Network Folder

 

Scan using Automatic Document Feeder

 

Scan a 6 pages 2 sided document using the ADF that supports Simplex scanning

 

Scan a 10 pages 2 sided document using the ADF that supports Duplex scanning

 

 Scan Multiple pages using the ADF and Scanner

 

Copy & Scan a 2 sided document using the ADF

 

Scan a document without Ink Cartridges installed

 

Scan a document to PDF with a small file size

 

 Scan a document to PDF with a specified filename & date & time

 

Scan a document to PDF with enhancements

 

 

 Scan Settings

 

Create a scan shortcut and high resolution scans

  

Scan & save as individual PDF file and also to designated folder  (& change default scan name under ...

 

HP Deskjet 2652 & 2655: Scan Multiple Pages to a PDF Document

 

Scan Photos

 

Scan multiple photos with Auto Crop

 

 

HP Deskjet 2652 & 2655 : Scan Multiple Photos with Auto Crop

 

Windows/Android/Chromebook Scanning

 

How to Scan from your Android Phone

 

Downloading and Installing the HP AiO Remote & HP Scan & Capture Apps

 

Windows 10 : Scan using the In-Os drivers

 

Scanning from Chromebook/Webscan

 

Scanning Multiple pages from Chromebook

 

 

macOS X Scanning

 

Using the HP Easy Scan

 

macOS 10 12 Sierra: Enable and Use Scan to Computer 

 

macOS 10 12 Sierra: Enable and Use Webscan

 

macOS X 10 11 El Capitan: Enable Scan to Computer

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"



1 ACCEPTED SOLUTION

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Dear Green Turtle,

 

Many many thanks for sharing with us your expertise.  It is so useful and what a relief to know that people like you are willing to share their knowledge with others like me who sometimes struggle...

 

 

View solution in original post

10 REPLIES 10
HP Recommended

Dear Green Turtle,

 

Many many thanks for sharing with us your expertise.  It is so useful and what a relief to know that people like you are willing to share their knowledge with others like me who sometimes struggle...

 

 

HP Recommended

Hi @Firefly001

 

Thanks for your compliments!  We're glad to be able to help users resolve their issues.

 

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



HP Recommended
Thanks Green Turtle once again for your precious help. It is so useful and enables one to progress in the vast world of "computer management"!!
Wherever you are located have a great day!!
HP Recommended

thanks for the additional information

HP Recommended

OMG!  thank you so much for this solution.  helped me alot!!!

HP Recommended

Hi @bikersings1 ,

Thanks for using the HP Support Community.

 

Great that you find this useful. Keep sharing 🙂

 

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



HP Recommended

 

Thanks very much for posting this!

I have two HP Laser AIOs an HP 476 and a 477

I have installed the "new" scanner interface for both printers and it works fine.

 

I stll have a copy of the "old" scanner interface installed as it was the default program when I bought the HP476.

Is there a way to uninstall this older scanner program?

It does not show up in the list of installed programs....

When I use third-party OCR software (ABBYY V14) it seems only to detect the "old" interface:

"C:\Program Files (x86)\HP\HP Color LaserJet Pro MFP M476\bin\HPScan.exe"

 

and NOT the  newer interface:   "C:\Program Files (x86)\HP\HP Scan Extended\bin\HPScan.exe"

 

ABBYY V14 seems to only "see" / pick up the older interface...

 

I think I will need to use the HP interface (not the ABBYY interface) in order to scan legal size documents from the sheet-feeder.

 

thanks,

jim

 

HP Recommended

Hi @Hoser88 ,

Thanks for using the HP Support Community.

 

Was HP Scan extended able to detect your printers and scan legal size?

 

Would suggest to leave things as is if it's working 🙂

 

Thanks.

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



HP Recommended

 

thanks GreenTurtle

 

I'm not sure quite what's happening under the covers, but OUTSIDE of ABBYY  I can scan legal paper from either the new or the old utility as stand-alone.

 

In ABBYY Version 14 inside the interface I select "legal" and then it pulls up the OLD HP interface

(In ABBYY options I said "use scanner's interface"  then I select legal again from the HP tool and it works OK.

Not a huge hassle so I'll just go with it as-is and not worry with it.

 

Thanks for your help!

jim

 

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