HP DeskJet 3830 series scanner is not working

[A_Gayathri]

Please follow these steps to troubleshoot the issue:

Step 1: Ensure Proper Printer Setup

• Make sure that the printer is properly set up and that the ink cartridges are installed.
• Confirm that the printer is turned on and connected to your computer or network.
  
  

Step 2: Check Scanner Connections and Settings

• Verify that the scanner lid is closed properly.
• Ensure that the document is placed correctly on the scanner glass.
• Make sure you have selected the appropriate settings for scanning in the HP printer software or app.
  
  

Step 3: Restart Devices

• Turn off the printer and unplug it from the power source.
• Restart your computer.
• Plug the printer back in and turn it on.
  
  

Step 4: Verify Network Connection (if applicable)

• For network-connected printers, ensure that your computer and printer are on the same network.
• Check network settings and printer IP address using the HP Smart App or the printer's control panel menu.
  
  

Step 5: Update Printer Software and Drivers

• Download and install the latest version of the printer software from 123.hp.com.
• Update any drivers related to the scanner from the HP website.
  
  

Step 6: Test Scanner Function

• Try scanning a different document or photo to see if the issue persists.
• Use HP Smart App to diagnose and fix common scanner problems.

For detailed instructions on scanner setup and troubleshooting,
Refer to the User Guide and support documentation available on our website.

If you have any questions regarding this or any other topic related to your device, please click here to create a new post.