MFP M477fdn can't scan into network folder

[joshlcomstock]

I have set up and confirmed my network folder using the printer's web server. Tested successfully. However, when I scan a document, I get the error on the Printer Control Panel:

"Cannot write to \\192.168.1.4\My Scans. Destination folder is read-only, has the wrong permissions, or is no longer available."

I have the all of the permissions for this folder set to Read/Write. I'm not sure why this isn't working correctly.

[Raj1788]

Hi @joshlcomstock,

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂

I understand that you are unable to scan to email.

Don't worry I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you changed any setting?

Please click on the below link and follow the troubleshooting steps.

http://hp.care/2v5ijLU

Keep me posted, how it goes!

If the information I've provided was helpful.

Give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck.

[joshlcomstock]

Scan to email is not the issue. It's scan to network folder.

[Raj1788]

Hi @joshlcomstock,

Thanks for the reply,

Check this wonderful YouTube video for clear instructions on setting up your printer for scan to network folder using the printer EWS

Set up Scan to Network Folder using HP Embedded Web Server (EWS) | HP Printers | @HPSupport

Keep me posted, how it goes!

If the information I've provided was helpful.

Give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck.

[ice1972]

I have the same issue.  When I ask for help they tell me to check out the EWS video. I have done this and its 100 % correct.  Thats not the issue.  HP before told me its an issue with MAC OS.  I dont know if it was fixed but I still get the same msg.  What a waste of time and money.  1 month no one has helped

[joshlcomstock]

I have followed these instructions shown on this video, and I'm still getting the following error: 

"Cannot write to \\192.168.1.4\My Scans. Destination folder is read-only, has the wrong permissions, or is no longer available."

I'm using MacOS High Sierra.

Please advise.

[Raj1788]

Hi @joshlcomstock,

Thanks for the reply,

Appreciate your efforts.

I would personally suggest you contact our HP phone support for further assistance.

If your product is Out of warranty, then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted on any other assistance.

Hope that helps! Let me know 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. 

To show appreciation for my help, please click the "Thumbs Up Icon" below!

[niko81160]

A new firmware update solve it!

[YasserAlKindi]

Yep, same issue here with LaserJet Pro MFP M277dw - unable to find an answer.

[mick22]

Same issue here. Will it ever be fixed? I've tried every single solution adviced on this forum and nothing helps. 😞