• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-30-2013 02:03 PM

HP Recommended

  HP Officejet 4620  error: Carriage Jam. The print Cartridge cannot move....

I keep getting this error message, and the printer does not work.

 

I have watched the support video, and there is not paper stuck or jammed anywhere, or no obstructions I can find. I have unplugged the printer, etc, as suggested. I still can not get the printer to work. The carriage does not move to the left by itself when I open the cover. I heard a a loud rattling noise after printing.. I know the video states if all else  fails it may need service. But I was just wondering if there may be some other simple fix I have overlooked? The white ribbon seems to be intact at both ends. The carriage does not seem to move at all. I pull it to the left, and it remains there upon closing and reopening the cover. I have also removed all cartridges and reinstalled them.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.