• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎11-14-2014 06:45 PM

HP Recommended

I have HP ENVY 4500 All-In-One wireless printer, iMac OS X 10.9.1 desktop, and HP Win7 laptop. It prints all document file formats fine, except PDFs. When I try to print a page of a PDF doc't, via Adobe Reader (11.0.07), it prints 6 tiny equally spaced portions of the original PDF page onto a single sheet. All six portions are of the same area of the top right quadrant of the original PDF page. I've tried numerous portrait, landscape and size configurations, but to no avail. It won't print PDF files at all from my iMac and PC browsers. I have uninstalled and re-installed the printer and its driver a couple times. It installs OK without error messages, but it still won't print PDFs. I also don't get any error messages when I try printing PDFs. I don't see any printer documentation that came with the printer to say that this HP All-In-One can't print PDF doc'ts, and it seems to me it would print PDFs up until several weeks ago. Please advise.

Tags (2)
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.