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‎09-15-2016 07:33 AM

HP Recommended
Product: Officejet Pro 8620
Operating System: Microsoft Windows 7 (64-bit)

Hello. I've used nothing but HP printers in my entire computer-using life - over 25 years! I bought a new Officejet Pro 8620 2 years ago. I also bought refilled cartridges at the same time, as my father had passed away and I would be needing to use the printer a lot. Unfortunately, I have bought ink another 3 times for this printer, while printing somewhere around 100 pages TOTAL since purchase. Problem is, the printer keeps saying cartridges are non-HP and damaged - should replace with HP cartridges. I have NEVER had an issue before using refilled cartridges. Why the change now? Am very close to going back to using my old Win XP computer and older HP all-in-one printer. I have 3, and not one of them has EVER given any problems.

 

Looking for help on this. Have always trusted HP before - don't want to lose that now. Most recent cartridges were new HP, but still having same problems. Ink vendors have been highly rated with excellent reviews. Warranty expired a year ago. Didn't have extended warranty as, like I said, have never had a problem with HP printers in over 25 years.

 

Also, very limited cellular internet - and not(!!) reliable. 50 miles from town.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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