• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎03-22-2021 12:19 PM - edited ‎03-22-2021 04:05 PM

HP Recommended
Product: HP Officejet 9015e
Operating System: Microsoft Windows 10 (64-bit)

New printer (less than 1 week of use).  When my printer goes to sleep (set to 15 minute delay) it won't wake up.  I've tried printing to it and I've tried pressing power button.  No response.  I have to unplug printer, let it sit 10 seconds, plug it back in to wake it up.

 

I've set a manual IP address.

Latest firmware verified.

Standard TCP_IP port configured for printer interface, and port selected in printer properties.

 

Printer Model - 9015e

Complete and Detailed Problem Description including all network devices-

Operating System of computer (including service pack revision) - Windows 10

Connection Method - hard wired network connection via hub/switch

Error messages - on printer screen and/or computer, any blinking light patterns? - printer touch screen is dark

Do you think the printer is going to sleep and can’t wake up? - yes

 

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.