• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎12-02-2020 10:20 AM

HP Recommended
Product: Pavillion All-in-One 24
Operating System: Microsoft Windows 10 (32-bit)

I have a brand new HP Pavillion All-in-One Desktop that I opened yesterday from BestBuy.  The monitor is slighted crooked.  Is there a way to adjust it?  I've seen other posts of this problem from last year. 

7 REPLIES 7

‎12-03-2020 04:34 PM - edited ‎12-03-2020 04:35 PM

HP Recommended

@smayway , welcome to the forum.

 

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No

‎12-06-2020 12:23 PM

HP Recommended

Product ID:  00325-81933-20781-AAOEM

Was this reply helpful? Yes No

‎12-06-2020 12:27 PM

HP Recommended

Thank you for the additional information, @smayway!  However, you gave me the Product I.D.  I need the Product Number.  It will be 7 letters and numbers.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No

‎12-06-2020 12:30 PM

HP Recommended

9ED40AA#ABA

Was this reply helpful? Yes No

‎12-06-2020 12:39 PM

HP Recommended
@smayway wrote:

9ED40AA#ABA

@smayway, this is exactly what I needed.

 

Unfortunately, HP hasn't provided a manual for the AIO in it Product Specifications.  This is where you would find instructions for adjusting the stand of the monitor.  I suggest that you contact BestBuy to see what they have to say.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No

‎12-06-2020 12:50 PM

HP Recommended

they will let me exchange it for a new one.  It came out of the box defective and with the warped bottom of the display, I suspect it isn't something that can be adjusted.  Hopefully a new one will not have the same defect.  thank you! 

Was this reply helpful? Yes No

‎12-06-2020 04:47 PM

HP Recommended

You are welcome, @smayway!  I had no doubt that BestBuy would take care of the problem.

 

Good luck!



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.