cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Hocker
Level 1
5 4 0 0
Message 1 of 6
162
Flag Post

NVMe M.2 1Tb SSD issue

HP Recommended
OMEN Desktop PC - 870-129
Microsoft Windows 10 (64-bit)

All,

 

I just installed an SK Hynix NVMe M.2 1Tb SSD in my Omen Desktop 870-129. I cloned the original 500Mb SATA SSD, and set the new (larger) SSD as the boot disk. The machine will boot up and run fine. I can Shut Down the computer and then turn it back on with no problem.

 

However, if I choose to RESTART the computer Windows will shut down, the screen goes blank,  and it hangs but never re-loads Windows. I do not get any sort of error .. it just sits there with a black screen.

 

I can either hit Ctl-Alt-Del or power off and on again and it will start without issue.

 

I do have the latest Windows updates and the latest BIOS firmware installed. I have not made any other upgrades to the 870-129, so configuration is standard.

 

Any thoughts would be greatly appreciated.

 

 

Hocker

5 REPLIES 5
Grzwacz
Level 12
Level 12
7,153 5,668 679 1,459
Message 2 of 6
Flag Post
HP Recommended

Hi,

 

That's weird.

 

Disconnect the SATA SSD. Try this test again only using the M.2 disk.

 

Did you remove all system partitions from the SATA SSD? Check Disk Management to verify.

 

Regards

 

 

Was this reply helpful? Yes No
Hocker
Author
Level 1
5 4 0 0
Message 3 of 6
Flag Post
HP Recommended

Grzwacz,

 

I have not removed anything from the SATA SSD, as I thought I would wait a month or so to ensure everything is running well (just in case).

 

I have now gone in and disconnected the cables from the SATA SSD, but the issue is unchanged.

 

Thanks

 

Was this reply helpful? Yes No
Grzwacz
Level 12
Level 12
7,153 5,668 679 1,459
Message 4 of 6
Flag Post
HP Recommended

Hi,

 

Try resetting the BIOS to defaults when the SATA SSD is disconnected.

 

Your PC should detect only the M.2 SSD as the default boot disk in this scenario.

 

Regards

 

 

Was this reply helpful? Yes No
Hocker
Author
Level 1
5 4 0 0
Message 5 of 6
Flag Post
HP Recommended

Unfortunately, that did not fix the issue.

 

I just did it and the issue remains.

 

 

Thanks for trying!

Was this reply helpful? Yes No
Grzwacz
Level 12
Level 12
7,153 5,668 679 1,459
Message 6 of 6
Flag Post
HP Recommended

Hi,

 

You're very welcome.

 

I don't know why this is happening. I have done what you have done many times and have never seen this problem.

 

Maybe someone else has other suggestions.

 

Regards

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation