NVMe M.2 1Tb SSD issue

[Hocker]

All,

I just installed an SK Hynix NVMe M.2 1Tb SSD in my Omen Desktop 870-129. I cloned the original 500Mb SATA SSD, and set the new (larger) SSD as the boot disk. The machine will boot up and run fine. I can Shut Down the computer and then turn it back on with no problem.

However, if I choose to RESTART the computer Windows will shut down, the screen goes blank,  and it hangs but never re-loads Windows. I do not get any sort of error .. it just sits there with a black screen.

I can either hit Ctl-Alt-Del or power off and on again and it will start without issue.

I do have the latest Windows updates and the latest BIOS firmware installed. I have not made any other upgrades to the 870-129, so configuration is standard.

Any thoughts would be greatly appreciated.

Hocker

[Grzwacz]

Hi,

That's weird.

Disconnect the SATA SSD. Try this test again only using the M.2 disk.

Did you remove all system partitions from the SATA SSD? Check Disk Management to verify.

Regards

[Hocker]

Grzwacz,

I have not removed anything from the SATA SSD, as I thought I would wait a month or so to ensure everything is running well (just in case).

I have now gone in and disconnected the cables from the SATA SSD, but the issue is unchanged.

Thanks

[Grzwacz]

Hi,

Try resetting the BIOS to defaults when the SATA SSD is disconnected.

Your PC should detect only the M.2 SSD as the default boot disk in this scenario.

Regards

[Hocker]

Unfortunately, that did not fix the issue.

I just did it and the issue remains.

Thanks for trying!

[Grzwacz]

Hi,

You're very welcome.

I don't know why this is happening. I have done what you have done many times and have never seen this problem.

Maybe someone else has other suggestions.

Regards