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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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HP Recommended
HP Recommended
Have you run the battery test?
Use the HP PC Hardware Diagnostic UEFI utilty.
Plug in the power adapter and power on and immediate tap the F2 key.
That will invoke the Diagnostics utility. Click on components and the Battery test.
Run the test and kindly report the result in your next reply in your thread.
Is it the original battery or a replacement?
Why are you using sleep mode?
Is anything connected to the laptop by the USB port for charging?
That, when sleep and charge is enabled, will drain the battery pretty quickly
Are you using the original power adapter to charge the laptop?
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