HP 9018e envelope printing issue.

[larryx47]

I place a #10 envelope in an HP 9018e printer face down w/ flap on the left. I set the printer to print a #10 envelope. I set the program to print a #10 envelope. I hit print. The printer keeps telling me that I have a paper mismatch and there is a sheet of 8x10 in the printer. So.... any ideas out there? Thnx!

[Dragon-Fur]

@larryx47 

Welcome to the HP User Community.

The unknown program might not be able to fully select / set the paper size & type.

It sounds like the printer is unaware of the envelopes in the tray.

What else?

The printer must be alerted to the paper size and paper type.

If the printer is aware of the paper size / type and the software is calling the right tray and paper,

If the program does not accept the correct envelope size, try using / selecting size Custom, then entering the dimensions.

The OfficeJet Pro 9018 series offers a printer display panel where you can update the paper information and supports using the Embedded Web Server (EWS) to manage and configure your printer, including the paper size and paper type.

Check / Adjust / Retain the Paper Size and Type at the Printer Display Panel

NOTE  This Section is not applicable to printers lacking a printer display panel.

Look for a message on the printer display panel.

Click Modify / Change / No-Yes (wording varies),

Select / Adjust the paper size and type, Click OK

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Paper Sizes

No Size in List?

If the size of the Paper Size is not in the Drop-down list,

If the printer supports the option,

Select Custom

Notes: 

• Not all printers support size “Custom”

• "Copy" dislikes mismatched content / paper size and type.  For example, select for Tray:  Standard sized "Letter" / "A4" plain paper

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Embedded Web Server (EWS)

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTES

• EWS is available on many network connected printers.
• Laser Printers - Options and Settings - availability and location - are likely (and frequently) different.

If EWS is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

No Size?  If the size of the Paper Size is not included in the Drop-down list, Select Custom

Copy dislikes mismatched content / paper size and type.  If / As available,  Check / Update Copy settings  in EWS > Copy > Settings > Copy Defaults

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EWS – Browser

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent: 

• No Size > Select “Custom”  Note:  Not all printers support size “Custom”
• Advanced section > General Tray, Default Paper, Default Tray, Tray Lock

Click Apply to save changes

Example

EWS_9025_Preferences_Tray_and_Paper_Management_All_5

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Example - Word > Mailings > Envelopes - #10

Rabbits_and_Chickens_Test_Envelope_10_12

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

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HP OfficeJet Pro 9018e All-in-One Printer 

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