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‎04-30-2022 10:45 PM - last edited on ‎05-01-2022 09:35 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I purchased a 9015e printer today, and have not been able to get it to recognize the ink cartridges that came with it.  The error reads, "Cartridge problem - one or more cartridges missing or damaged." I've tried resetting the printer, cleaning the contacts, and reinstalling the genuine HP cartridges.  I even tried installing a (brand new) extra package of the 962 ink I bought with the machine. Neither of them works.  Has this happened to anyone else?  Not very comforting having this much trouble on day 1. 

10 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-01-2022 09:33 AM

HP Recommended

I would return the printer and exchange it. Dead on arrival happens and that is what warranty is for.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 people found this reply helpful
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1 REPLY 1

‎05-01-2022 09:33 AM

HP Recommended

I would return the printer and exchange it. Dead on arrival happens and that is what warranty is for.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



2 people found this reply helpful
Was this reply helpful? Yes No
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