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‎12-31-2025 11:06 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: Microsoft Windows 11

When I print an envelope using Word, the text is pixelated.  Anything else I print is fine.  But when I print an envelope, no matter what the font or print quality specified, the font comes out pixelated.  Fuzzy around the edges.  

 

Drivers updated, Windows maint up to date.  Windows 11.  Office 365.  

 

Anyone else have this issue and fixed it?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-05-2026 06:44 AM

HP Recommended

The model# is shown in the tags of the post.    HP Officejet Pro 7740

Found the solution here:  https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/When-I-print-envelopes-in-w...  

 

Changed to use the HP print driver vs. the default Microsoft IPP Class Driver.   Problem solved. 

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎01-03-2026 01:43 AM

HP Recommended

Hi @joejoeyjoejoe,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎01-05-2026 06:44 AM

HP Recommended

The model# is shown in the tags of the post.    HP Officejet Pro 7740

Found the solution here:  https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/When-I-print-envelopes-in-w...  

 

Changed to use the HP print driver vs. the default Microsoft IPP Class Driver.   Problem solved. 

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-06-2026 06:36 AM

HP Recommended

Hi,

 

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

 

Best Regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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