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Microsoft Windows 10 (64-bit)

My printer is currently stuck in a loop of trying to print then saying there is a paper jam. It will try to pull in the paper but it is unable to actually pull it in far enough to print on it, it cannot be pushed in far enough to print either. I have tried varying the amount of paper in the tray, I have tried using different weights of paper, nothing works. It appears that the problem is a systematic one as it will continue to say there is a paper jam even when there is no paper in the printer. No buttons work as it will simply continue to attempt to print no matter what the printer is supposed to be doing. (i.e. it will say copying, cancelling, shutting down, etc, while also attempting to print, then giving the error of paper jam.) 

 

I have tried resetting it multiple times, I have done all the checks and resets listed online and cleaned my printer to the best of my ability. After I remove the power source, either with removing the cord or trying to turn it off it will continue to attempt to print as soon as it is turned on and it will not stop until it is turned off again.

 

When I shut the printer down as I get an error code such as: 0XB02356E4, 0XB3000000, or 0XB022BFBE. I cannot find any information online as to what any of these codes mean. 

 

Please let me know if there is any solution to this error,

Thank you in advance!

R

3 REPLIES 3
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@Rosewood34

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. I understand you are receiving a"0XB" error on the printer. 
Let's try these steps to resolve the issue: This step determines if the product hardware functions correctly or not. 

  1. Press the button next to Setup on the product control panel ().

  2. Press the button next to Printer Report on the product control panel ().

    The self-test report prints.

In addition, perform the steps mentioned in this document A 'Paper Jam' Error Displays

And, also update the printer firmware if possible

  • Click here to download and install the latest printer firmware from your PC.
  • Click here to know different methods of updating printer firmware.

If the error persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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I do not see the button next to setup.

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@Nativegary

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Did you make any changes to your printer? 
  • What seems to be the exact issue with your HP Product today?
  • What are the troubleshooting steps you have tried so far?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.