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‎04-25-2014 02:04 PM - edited ‎04-25-2014 02:05 PM

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Recently bought for 1,500+. Its running Windows 8 on it and is running so slow than my old PC. The store said it was the best PC they had so I got it and it does not perform as good as I thought so I took it back and they said they fixed it and it only fixed it a little in the speed. Not much improvment. Please help me with this I don't know whats wrong but Im going to probly end up taking this computer back.

26 REPLIES 26

‎05-01-2014 10:35 AM - last edited on ‎03-06-2017 02:42 PM by HP Administrator

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Hello VoidxEclipse,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I understand that your new HP Pavilion 23 All-In-One Desktop PC running Windows 8 is running slow and you are seeking a solution. I am providing you with an HP Support document: Improving System Performance without Adding Memory (Windows 😎, which has been designed to address the issue you are describing.

 

If the document I provided above does not resolve your issue I would encourage you to contact HP technical support.

I would like to thank you for posting on the HP Forums. Have a great day!


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
I work on behalf of HP

Find out a bit more about me by checking out my profile!

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
Tags (1)

‎09-26-2014 05:56 AM

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WORST  COMPUTER EVER!! HANDS-DOWN!!!

I regret SO MUCH buying this computer. Nothing but problems from the start.  SLOW EVERYTHING!  Tech Support offered me NO help after an update wouold not allow me to access the internet any longer.  They actually wanted me to PAY for a service agreement!  - -Seriously!  YOUR update made the error and you wont fix it unless i PAY YOU.... DON'T THINK SO!   going shopping for a REAL computer this weekend!  What a waste!

‎09-26-2014 06:14 AM

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I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
I work on behalf of HP

Find out a bit more about me by checking out my profile!

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

‎10-01-2014 08:13 PM - edited ‎10-01-2014 08:14 PM

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hello,

 

i JUST purchased this computer this week and the performance is TERRIBLE.

 

the document you posted has nothing to help me - i do not have spyware or old programs or anything "old" to clear out. this computer is BRAND NEW.

 

this computer is supposed to have 8GB of ram and it runs twice as slow as my old MAC that is ten years old and only has 2 GB of ram.

 

seriously the slowest computer i've ever owned. it's slow on basic things like text file opening!

 

can someone from HP please explain this - you can't possibly be serious that i am supposed to believe this is 8GB of ram.

‎10-02-2014 07:07 AM

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Hello @prettyprincess,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I understand you are disappointed in the performance of your HP Pavilion 23. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html. You want to make sure that you have a properly functioning unit and if it is not functioning correctly you want to make sure that any and all issues are properly documented and dealt with correctly.

I would like to thank you for posting on the HP Forums. Have a great day!


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
I work on behalf of HP

Find out a bit more about me by checking out my profile!

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
Tags (1)

‎05-26-2015 10:35 AM

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Why does it run so slow, I clear off my cache and cookies and do a CC cleaner and it runs a little faster just for a bit, then slows right down.

 

Could it be Google Chrome, I would like to remove this, but it will not let me do it.

 

Help.  Like others are saying this is the slowest product I have had in a lot of years now, my older models worked much faster and still do.

 

Thanks for all.

‎05-26-2015 04:44 PM

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I sure wish I could help you.  I've had mine 48 hours.  Hooked up yesterday.  BOTH yahoo and goggle emails are freezing, not moving except very slowly.  I' like to heave this new computer out the window and am WHOLLY disappointed I even ventured forth to buy it.  My Dell was having some issues.  This HP Pavilion C60 was recommended with Windows 8.1.  I too believe I may have made a crucial error in buying it

 

Sincerely,

MadeInTheUSA, San Ramon, California

‎05-26-2015 04:47 PM

HP Recommended

Wow.  Sounds like this is a contagious problem with HP Desktops.  My story is the same!

‎06-01-2015 03:25 AM

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I have a HP TOUCHSMART NOTEBOOK-I5-r106 wich i have had since Christmas it has the same problem it is the slowest computer I have ever owned using the internet is so frustrating I have even downloaded UBUNTU BUT THIS RUNS JUST AS SLOW  I THINK IT IS DESTINED FOR THE BIN VERY DISAPOINTED

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