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‎02-16-2012 06:18 AM

HP Recommended

When I press "scan" on my printer, it says that I dont have the software for it. I searched everywhere for the software... What should I do?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-27-2013 11:27 AM - last edited on ‎02-24-2017 01:43 PM by HP Administrator

HP Recommended

Hello Tegus

 

The only thing you can do with Mountain Lion on the Officejet 5510 is to make sure that you have run the Apple Software Updates with your printer plugged in with the USB cord. This will get you the latest HP Software that you can run on Mountain Lion.

 

To do the Apple Update correctly follow the steps below:

 

Step 1. Plug in the printer USB cord to both the computer and the printer

Step 2. Click on the "Apple" in the upper left hand corner

Step 3. Click on "Software Updates"

 

Once it is completed you can refer to the HP Support document How to Scan: OS X v10.8. This document will provide you with instructions on how you can scan using Apple Preview, Apple Image Capture and from Print & Scan. If it at all possible for you to scan this is how you will be able to do it.

 

I hope this answers your question about scanning. Thank you for posting on the HP Forums. Have a great day! 


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


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41 REPLIES 41

‎02-16-2012 06:20 AM

HP Recommended

I searched everywhere for the software but I couldnt find it..

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‎02-16-2012 06:21 AM

HP Recommended

http://www.google.com.my/imgres?q=f5+spam&num=10&hl=en&biw=1920&bih=993&tbm=isch&tbnid=b0vybE5gi99Zm...

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‎02-22-2012 02:28 PM

HP Recommended

You can download your drivers from the HP site below

 

http://h10025.www1.hp.com/ewfrf/wc/product?product=311258&lc=en&cc=us&dlc=en&task=&lang=en&cc=us

Binary_Zen (worked at HP )

Click the white Kudos star to say thanks
Please mark Accept As Solution if it solves your problem
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‎06-18-2012 12:18 PM

HP Recommended

I tried to install the drivers for Windows 7 and it didn't work. It says the drivers should install automatically, but they don't. How do you get this to work manually?

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‎06-25-2012 07:06 AM

HP Recommended

Print speed extremely slow. Is this due to ink cartidge level.

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‎09-02-2012 06:21 PM

HP Recommended

I have the 5510 and had it installed and fully functional on my desktop PC. That PC is not working now . I wam currently working off my netbook and I downloaded the full feature software package from the site and I cannot scan. It does not have all the software downloaded.  How can I c=get the entire software package again? The netbook does not have a CD drive.

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‎12-04-2012 04:49 PM

HP Recommended

error message says I need to install or run hp software to use scan feature for hp officejet allinone  Where do I find this to install   Thank you

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‎01-06-2013 05:50 AM

HP Recommended

I cannot get the scan and fax features to work on a new computer, even though it runs XP. Where can I find the correct drivers?

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‎02-08-2013 05:42 PM

HP Recommended

This get's you to a screen that asks you for your operating system. Then asked you to pick out the version. BUT, it only gives you "INFO" on what to do once it's downloaded. NEVER give you an option to actually download. 

 

Question remains, you can't scan with this unit as bought. 

No way to download anything from the HP website.

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