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‎08-30-2013 04:57 AM

HP Recommended

iam using hp officejet 5510 printer... scanner is not working....  it asking scanner software... how can i find it?

whole website is not having that scanning software.. i need help

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‎11-06-2013 04:15 PM

HP Recommended

My new computer shows my HP 5510 scanner in the dock but the icon is incapacitated with a message: "HP Director (All-in-one).app PowerPC applications no longer supported". How does one correct this even after one has downloaded and installed the HP 5510 Printer Driver?

Foluseke

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‎11-08-2013 05:23 PM - last edited on ‎04-20-2016 10:14 AM by HP Administrator

HP Recommended

Hello Foluseke. I understand you are having issues with the printer. To assist you better, I require the operating system of the computer. If you need assistance locating this information, you can reference this website: http://windows.microsoft.com/en-CA/windows/which-operating-system

 

In the meantime, I would suggest a complete uninstall and reinstall of the software, since it can resolve this issue.

 

Here is some information on uninstalling printer software: http://support.hp.com/us-en/document/c02259020

 

Here is some information on installing printer software: http://www8.hp.com/ca/en/support-topics/printer-installation/install-download-printer-drivers.html

 

Let me know if you have any other questions or concerns.

 

Mario

I worked on behalf of HP.
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‎11-10-2013 10:22 AM

HP Recommended

Mario, thanks for your response. My computer operating system is Mac OS  10.8.2.

Foluseke

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‎11-11-2013 04:28 PM

HP Recommended

Thank you for the response. Did you try uninstalling and reinstalling the software as I suggested in my previous post?

 

Mario

I worked on behalf of HP.
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‎11-18-2013 11:35 AM

HP Recommended

When I press "scan" on my printer, it says that I dont have the software for it. I searched everywhere for the software... What should I do?

 

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‎11-19-2013 12:40 PM

HP Recommended

Hi DennisMichael,

 

I understand you are having issues scanning from your HP Officejet 5510 printer. HP has developed a set of free diagnostic tools that you can use to fix common printer problems. Download one of the tools here at this link.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/p...

 

Hope it helps.

 

Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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‎11-19-2013 02:38 PM

HP Recommended

Thanks to everybody. I have been able to scan with my HP 5510 all-in-one printer/scanner  on my Mac OS 8 Mountain Lion computer. I have not bothered to download the HP Print and Scan Doctor because I notice that the system requirement for it is Windows XP and other Windows products, while my computer is a Mac.

Foluseke

 

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‎11-19-2013 02:46 PM

HP Recommended

Hey Foluseke,

 

My apologizes, I did not know I was working with a Mac 10.8 Operating system.

I am glad all is well. Have a great week.

Feel free to contact me if you need any further assistance.

 

Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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‎12-20-2013 06:01 PM

HP Recommended

I just upgraded to Mountain lion.  I can't scan  re:  powerpc no longer supported.  Have you by any chance found a solution?

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