3520 e paper tray extender does not return

[esther59]

paper tray extender does not return, it is brown in colour and looks like it should just slide back to the left but doesn't

[jabzi]

Hello,

 We'll have to pull out the extender while printing and push it in after printing is done ( manually ).

If you have tried pushing in and out ( manually ) and if the issue still persists, please call HP TECH Support for further assistance .

Depending on , if the extender is replacable or not, the Tech would either replace the part or the Printer ( free if the printer is in Warranty)

If you are in US , the toll free # is 1-800-474-6836 .

If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.

Regards,
Jabzi

Help the community by marking this post .
Was your question answered? Mark it as an Accepted Solution!
See a great post? Give it a Kudos!
I work for HP

[nathan187]

that's not an answer to the question.

is this a manufacturer defect?  I took cannot return the extender  and it's irritating

[nathan187]

hey man, not sure you got rid of your printer but i figured this out and i don't know if i should be happy or really pissed

take your paper out of the printer.  look at the extender....flip that other "extender" part down (flat).  on top, you'll see an indention to the right of the piece that "flips" upward.  put your index finger underneath and place your thumb on top...pinch it and slightly pull (as if you are trying to pull it out)...as you do that...start of move the extender back into place (to the left).   once you finally do that a few times...it will loosen up and it will be easy to put back and forth

attached a picture on how you should "pinch"...once you "pinch" it...pull towards you while moving it to the left.  that should do it and from that point on...it'll be easy.

[Bert13]

Follow directions abotut pinching a wriggling and it works perfectly!  Thank you!

[Platotle]

I  have the exactly same problem!

In my case, I  sprayed Wd-40  just a couple of drops

on the spot  where in the above (stuck) image,    "to open" area lies,

==> https://h30434.www3.hp.com/t5/Inkjet-Printing/3520-e-paper-tray-extender-does-not-return/td-p/290231...

In other words, on looking down the (opened) stuck  tray extender,

the right-most part, which contacts the (enclosing) normal paper tray at 90 degree angle.

Withe some wiggling and pushing back, the stuck parts will be loose.

I guess, Any lubricants will work.

Good Luck!

[hcrc1]

Spray WD40 in the slot on the left and right side of extender. Worked for me immediately.