The error 83C0000B has been observed on certain HP OfficeJet Pro 8010e, 9020e, 9022e, and 9025e printers following a recent firmware update aimed at improving functionality.
This error causes the printer to display an error on a blue screen and become unresponsive.
Step 1: Ensure the Printer is Connected to the Internet
Verify that your printer is connected to a stable internet connection, either through a wired or wireless setup. This is essential for downloading the latest firmware.
Step 2: Check for Firmware Updates
Go to the printer's control panel.
Select the Setup menu.
Navigate to Printer Maintenance.
Choose Update Printer.
If updates are available, follow the on-screen instructions to proceed.
Step 3: Restart the Printer and the Computer
Sometimes, restarting the printer and your computer can resolve minor connectivity issues.
Please turn off your printer, wait for a few seconds, and then turn it back on.
Restart your computer as well.
Step 4: Use the HP App for Updates
Download and install the HP App on your computer or mobile device.
Use the app to manage your printer and check for firmware updates.
Step 5: Perform a Hard Reset
Turn off the printer.
Unplug the power cord from the printer and the power outlet.
Wait for about 60 seconds.
Reconnect the power cord and turn the printer on.
Step 6: Clear Print Queue and Restart
Sometimes, a heavy print queue can interfere with updates.
Cancel all existing print jobs from the control panel or your computer.
Restart the printer and check again for firmware updates.
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