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‎04-21-2016 09:24 AM

HP Recommended

My computor updated last night and now it will not find my printer, It is an older one and is connected with a cable and I think the computer is looking for a wireless connection. It has done this before and i have always been able to get it switched back but it has me beat this time. Any suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-22-2016 10:29 AM

HP Recommended

Thanks. 🙂 

 

You can try running the HP Print and Scan Doctor

 

This video shows how to set up a USB connected printer in Windows 10

 

additional troubleshooting can be found here: After Windows 10 Upgrade, Printer Problems Occur

Aardvark1
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

View solution in original post

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4 REPLIES 4

‎04-22-2016 07:44 AM

HP Recommended

Hi @KennyY1. 

 

Welcome to the HP Support Forums. I would like to help you with this issue. I'm lacking a key piece of information. What operating system and version is running on your computer? 

 

 

Aardvark1
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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‎04-22-2016 09:19 AM

HP Recommended

Windows 10

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‎04-22-2016 10:29 AM

HP Recommended

Thanks. 🙂 

 

You can try running the HP Print and Scan Doctor

 

This video shows how to set up a USB connected printer in Windows 10

 

additional troubleshooting can be found here: After Windows 10 Upgrade, Printer Problems Occur

Aardvark1
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Was this reply helpful? Yes No

‎04-22-2016 10:49 AM

HP Recommended

Thank you . It found the printer on the third try and then Fixed it.

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