New black cartridge not recognised

[Matt_Dun]

My sample black ink has just ran out on my new envy 4523 printer and I have purchased a new HP 302 black cartridge. Upon installing it my printer will not recognise it and I keep getting an 'ink cartridge problem' error message. I have followed all the steps in the tutorial on the printer but nothing seems to work.

[DavidSMP]

Hi @Matt_Dun,

Allow me to welcome you to the HP community.  A very good day to you. 🙂 I understand that you require assistance regarding cartridge errors. It will be a delight to assist you. 🙂

Superb description and very smart diagnosis of the issue before posting.Brilliant troubleshooting. Kudos to you on that score. 🙂  .  You are a valued HP customer and it is a privilege to share this platform with you. 🙂

For starters, I will require more information regarding this to assist you better.

• Did you perform a hard reset on the printer and re-seat ink cartridges?
• Did you bypass power strips and check again?

Do not worry, I am sure you’ve followed all the steps prescribed from this link: http://h30434.www3.hp.com/t5/Inkjet-Printing/New-black-cartridge-not-recognised/m-p/6039174#M613075 If you’ve missed any steps please complete the steps.

If this does not do the trick for you, don’t get perturbed about it. You could get the cartridge replaced by contacting HP phone support. The accessory which is the cartridge is under warranty and it should be replaced for you.

Steps to contact HP phone support:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[Matt_Dun]

Hi @DavidSMP

Many thanks for your response, I have tried to check the steps using the link you have provided but the link just leads back to the message feed.

Not sure if it is a faulty link?

Please advise if possible.

Thanks in advance

Matt

[DavidSMP · Accepted solution]

Hi @Matt_Dun,

I reviewed the post comprehensively. Thanks for the quick response. Don't worry I am always here to assist you.

Please try all the prescribed steps from these links.

Link 1- HP Printers - 'Incompatible Ink Cartridge' or 'Ink Cartridges Missing' Error Displays": http://support.hp.com/us-en/product/HP-ENVY-4520-All-in-One-Printer-series/5447920/model/8900985/doc...

Please check if the issue is corrected.

Link 2: HP Printers - Color or Black Ink Not Printing- http://support.hp.com/us-en/product/HP-ENVY-4520-All-in-One-Printer-series/5447920/model/8900985/doc...

If this does not fix the issue, don't get perturbed. The printer is under warranty and the cartridges or the printer would be replaced by contacting HP phone support.

Steps to contact HP phone support:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty.

Trust me I've done everything here to assist you by keeping your best interest in mind. 🙂 You've  been absolutely superb to work with, by displaying great technical skills. 🙂 I thank you again for your time. It has been an absolute privilege to share this platform with you. 🙂

I genuinely hope the issue gets resolved and the printer works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

You take care now, stay healthy, keep smiling big and do have a blessed year ahead. 🙂