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‎08-05-2016 06:50 AM

HP Recommended
Product: HP Envy Phoenix 810-135qe
Operating System: Microsoft Windows 10 (64-bit)

I keep getting a message on my printer in HP Support Assistant and I delete it but it comes right back no matter what I do.   I have uninstalled and Reinstalled HP Support Assistant but it does not seem to help.

 

My printer is a HP Envy 5530 All in one.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-06-2016 11:56 AM

HP Recommended

Hi @jeanniespc,

 

I would just ignore the false reading from the HP Support Assistant Software since uninstalling and reinstalling didn't resolve the issue. 

 

Thanks!

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!

View solution in original post

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4 REPLIES 4

‎08-06-2016 09:15 AM

HP Recommended

Hi @jeanniespc,

 

I hope you will enjoy your experience on the HP Support Forums! I see by your post that you keep getting printer errors using HP Support Assistant. 

 

Are you still able to use the printer? 

 

You can take a look at this document to see if it will help: Troubleshooting HP Support Assistant (Windows 10, 8).

 

If you appreciate the help, click the "Accept as Solution" and the "Thumbs Up". Please keep me posted. Regards,

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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‎08-06-2016 11:49 AM

HP Recommended

Yes I can use the printer still.   The yellow exclamation mark never goes away even after deleting and restarting the computer which the Troubleshooting recommends.

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‎08-06-2016 11:56 AM

HP Recommended

Hi @jeanniespc,

 

I would just ignore the false reading from the HP Support Assistant Software since uninstalling and reinstalling didn't resolve the issue. 

 

Thanks!

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
Was this reply helpful? Yes No

‎09-08-2016 07:11 PM

HP Recommended

How is this a fix? Why isn't Hp fixing this issue? This is not the only post on this forum about this very problem & neither one has an actual fix for this. See here http://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/HP-Support-Assistant-messages-will-not-del...

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