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‎02-08-2013 04:09 PM

HP Recommended
My month old laptop shuts off (sleep mode) by itself while I am using it. There is no pattern. Sometimes it will be 10 minutes after I open it and sometimes an hour or more. It is not overheating. I have current BIOS. It always shows plenty of battery life (45% or more) when I connect it to power and wake it up. It never happens on AC power, only on battery. The battery tests fine.
2 people had the same question
14 REPLIES 14

‎02-13-2013 09:38 AM

HP Recommended

Hello dixie0511,

 

What is your product number?

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‎02-13-2013 04:58 PM - edited ‎02-13-2013 06:19 PM

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It is G6-2278DX

I took it back to Best Buy and had the Geek Squad look at it. They couldn't find anything wrong with it. And, of course, it wouldn't do it while I was there. It never happens on external power, only on battery, and there is always at least 42% power remaining on the battery. To restart it I have to connect the power cord, but after it comes back up I can take the cord off and it will run until the next time it shuts off.

I have run a hard drive test as requested by HP tech support and that came back fine as well. I did a complete refresh and that didn't help either.  I am running Google Chrome as my browser , but IE is still installed but not running at the same time. My OS is Windows 8.

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‎02-14-2013 10:21 AM - last edited on ‎02-22-2017 01:29 PM by HP Administrator

HP Recommended

Hello dixie0511,

 

Try the steps in this document and please let me know if it helps to fix this issue.

 

Good luck!

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‎02-14-2013 05:34 PM

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Hey, thanks. I did the hard reset. Now I will just have to wait and see if it shuts off again on its own. I'll let you know tomorrow if it worked and sooner if it didn't. Hahaha.....

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‎02-14-2013 06:52 PM - edited ‎02-14-2013 08:51 PM

HP Recommended

Nope...I had high hopes when my battery actually got down to 21% power, but right after I noted that it went *poof* again. This time it was 1 hour and 20 minutes!

Now what?

 

I am experimenting with running it without the external mouse. The touchpad for Windows 8 is a bit touchy so I was using the mouse. Is it possible that it could be the culprit? It was a cheap one I had bought a few years ago and rarely used. It occurred to me that maybe the trouble started after I plugged it into the USB slot. We'll see......

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‎02-14-2013 10:06 PM

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Nope, that was not it either....shut off again after an hour.....:(
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‎02-21-2013 12:43 PM - last edited on ‎02-22-2017 01:40 PM by HP Administrator

HP Recommended

 

Hi dixie0511,

 

Try the hardware failure test and please let me know of your results.

 

Thanks,

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‎02-21-2013 08:06 PM

HP Recommended

Thank you for your reply. HP online support had me run that test last month and everything came back "passed". No problems with the hard drive or anything else. The battery tests fine, too. It must have something to do with the battery somehow, because it never happens on the power cord. When it shuts off it will only turn back on if I reconnect the power cord and then after a few minutes I can disconnect the cord and it runs fine again until the next time. The battery power indicator always shows at least 40% power remaining when I reconnect. When I run the battery test it always comes back normal. I have also done a complete reset of the computer as well as running system restore. None of these things have fixed the problem.

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‎03-27-2013 07:47 AM

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I am having this EXACT problem. I have found that it is only while I am using facebook that it has happened but it could be coincidental. It happens at least once a day and is becomming a huge issue. Only when running off battery. Everything you have described in your situation is the same. Have you been able to fix this issue? I have only had this laptop for about a month. 

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