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‎03-27-2013 12:03 PM - last edited on ‎02-23-2017 04:34 PM by HP Administrator

HP Recommended

Hello ArielleTrue,

 

You are having a problem with the laptop shutting off randomly on battery power.

 

You might need to calibrate the battery. 

 

Here is a link that will show you how to calibrate the battery.

 

Clicking the White Kudos star on the left is a way to say Thanks!

 

Let me know how everything goes.

Have a good day.

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‎03-27-2013 07:53 PM - edited ‎03-27-2013 08:02 PM

HP Recommended

Yeah, my computer tells me that my battery is fine and doesn't need calibration. And, yes, it happens to me daily also on Facebook. But I am on Facebook all the time so it may be coincidental as well. I still have no solution.

 

 

I am planning to do the manual calibration since the diagnostics found nothing. I will discharge the battery when I go to bed tonight and recharge it in the morning. I'll let you know if that works for me. That is, if it doesn't randomly shut off before it discharges completely, LOL.

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‎03-28-2013 08:51 AM

HP Recommended

dixie0511,

 

You might want to go to HP.com and update the BIOS and the software frame work.

 

Here are the links.

 

HP Software Framework

 

BIOS

 

Also open a command prompt and run the following command. SFC /scannow

This will scan the system files and correct any errors that it can.

 

Here is a link to command prompt.

When you open command prompt, right click and run as administrator.

 

Clicking the White Kudos star on the left is a way to say Thanks!

 

Let me know how everything goes.

Have a good day.

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‎05-12-2016 06:19 PM

HP Recommended
I took my battery to Batteries Plus and they determined it was a bad battery. I went ahead and bought a new one and it's never happened since. HP wanted me to send the whole laptop but I've heard it can be months to get it back so I just paid for it myself. If yours is pretty new I'd take it to where you bought it and have them check it. I think Best Buy would replace the battery for you under their 90 day warrantyy.
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‎05-12-2016 06:35 PM

HP Recommended
I ended up buying a new battery at Batteries Plus. He tested the battery and said it was defective. He tried to repair it but no good. I've had the new battery over a year and it's all fine now.
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