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‎04-16-2016 07:15 AM

HP Recommended
Product: HP Pavilion 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

i have a HP Pavilion 15 Notebook PC.

after i upgarded my windows 8.1 to win 10, and decided to update my amd graphics driver , after the update installation during restart the startup freezes at hp logo (sometimes startup repair start and subsequently fails).  

this happens only on this specific driver update.. not updating this driver is resulting in "display driver stopped working/crashed and now has recovered" message.

is this a problem with the driver update or i can't use this update in win 10??

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-17-2016 01:06 PM

HP Recommended

Hey @AnjaneyaAnand,

Welcome to the HP Support Forums! This is a great place to find solutions and help from our community!

 

To get things started I would suggest running the HP Support Assistant.

The following are some helpful links for troubleshooting the HP Support Assistant or downloading the latest version:

HP Support Assistant

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)
Using HP Support Assistant (Windows 7, Windows Vista)
HP PCs - Troubleshooting HP Support Assistant (Windows 10, 😎
HP PCs - Troubleshooting HP Support Assistant (Windows 7)

 

I also strongly recommend running the Windows Update Tool as it may find, and update any old or missing drivers that you need.

 

Please keep me posted. 

 

You can always say thanks by hitting the Thumbs Up button below!

Cheers,

TechSurge.

TechSurge
I work on behalf of HP


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-17-2016 01:06 PM

HP Recommended

Hey @AnjaneyaAnand,

Welcome to the HP Support Forums! This is a great place to find solutions and help from our community!

 

To get things started I would suggest running the HP Support Assistant.

The following are some helpful links for troubleshooting the HP Support Assistant or downloading the latest version:

HP Support Assistant

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)
Using HP Support Assistant (Windows 7, Windows Vista)
HP PCs - Troubleshooting HP Support Assistant (Windows 10, 😎
HP PCs - Troubleshooting HP Support Assistant (Windows 7)

 

I also strongly recommend running the Windows Update Tool as it may find, and update any old or missing drivers that you need.

 

Please keep me posted. 

 

You can always say thanks by hitting the Thumbs Up button below!

Cheers,

TechSurge.

TechSurge
I work on behalf of HP


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.

Was this reply helpful? Yes No
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