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Locked

‎08-22-2016 06:43 AM

HP Recommended
Product: HP PAVILION G6-2231TX
Operating System: Microsoft Windows 10 (64-bit)

kindly tell me troubleshooting method for optical drive

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-24-2016 02:59 PM

HP Recommended

Hi @S4SONUKUMAR,

Thanks for becoming a member of the HP Support Forums. I understand you have questions about the CD/DVD Troubleshooting. I would like to assist you today with resolving this issue.

 

Here are some documents for the CD/DVD.

Resolving DVD and Blu-ray Movie Problems (Windows 10, 😎

CD/DVD Drive Is Not Detected (Windows 10, 😎

CD or DVD Drive Cannot Burn Discs (Windows 10, 😎

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

 

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-24-2016 02:59 PM

HP Recommended

Hi @S4SONUKUMAR,

Thanks for becoming a member of the HP Support Forums. I understand you have questions about the CD/DVD Troubleshooting. I would like to assist you today with resolving this issue.

 

Here are some documents for the CD/DVD.

Resolving DVD and Blu-ray Movie Problems (Windows 10, 😎

CD/DVD Drive Is Not Detected (Windows 10, 😎

CD or DVD Drive Cannot Burn Discs (Windows 10, 😎

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

 

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Was this reply helpful? Yes No
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