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‎03-27-2017 08:03 AM

HP Recommended
Product: HP Envy m6 and Photosmart 6520
Operating System: Microsoft Windows 10 (64-bit)

Windows Update History error message: Hewlett-Packard - Imaging - Null Print - HP Photosmart 6520 series - Failed to install on ... (many dates listed)  Error 0x8024200b  Can anyone help explain/resolve?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-27-2017 12:46 PM

HP Recommended

Hi,

Please see the document below to address such an error:

http://support.hp.com/us-en/document/c05214529

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎03-27-2017 11:32 AM

HP Recommended

@danolney

 

Hello;

Allow me to welcome you to the HP forums!

 

This means that Microsoft is trying to install an update for your printer drivers -- and that is a bad idea!

 

I have several HP printers/scanners and NONE of them work properly in Win10 with the default software.

I've installed several printers under Win10 and what worked in ALL cases was the following:
1) Remove any drivers that MS installed for the printer
2) Remove any software that MS installed for the printer
3) Go to the HP website for the printer and download the Win10 Full Feature Software
4) Turn off the printer
5) Install the HP software but do not turn on the printer until prompted to find or connect it.
6) Finish installing the software
7) Reboot the PC

Here's the link to the HP page for your printer:  http://support.hp.com/us-en/drivers/selfservice/HP-Photosmart-6520-e-All-in-One-Printer-series/51690...

If Win10 does now show when you open that page, click CHANGE and select Windows 10 from the pulldown.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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‎03-27-2017 12:46 PM

HP Recommended

Hi,

Please see the document below to address such an error:

http://support.hp.com/us-en/document/c05214529

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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