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Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
A_Gayathri
HP Administrator
‎06-26-2025 01:41 PM
Views : 1,183
34% helpful (2/6)

If you encounter the 0xb90c05a4 error on your OfficeJet printer,
Here are some general steps you can take to attempt to fix the issue:

  1. Turn Off and Restart:

    • Turn off your printer and unplug it from the power source.
    • Wait for about one minute.
    • Plug the printer back in and turn it on.

  2. Check for Paper Jams:

    • Open the printer's access door to check for and remove any paper jams.
    • Ensure that the paper path is clear.

  3. Check Ink Cartridges:

    • Open the printer’s cartridge access door.
    • Ensure that the ink cartridges are properly installed and that there are no obstructions.
    • If necessary, reseat the cartridges.

  4. Update Firmware:

    • Check if there are any firmware updates available for your printer model.
      • Learn how to find and install firmware updates by clicking here

If you have any questions regarding this or any other topic related to your device, please click here to create a new post. 

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Comments
‎07-23-2025 04:34 PM

Says printhead error needs to be  reinstalled which I have done error still on screen won’t let me print

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